Clark Howard warns customers away from AT&T/DirecTV
If there’s one thing money expert Clark Howard hates, it’s what he calls “customer no-service.”
You’ve heard of customer service, right?
Well, what happens when a company incorrectly bills its customers, fails to honor promotions and won’t provide any meaningful resolution for thousands of customers who complain?
All of those alleged infractions would be considered prime examples of customer no-service, that’s what!
CBSNews report: AT&T and DirecTV offer customer no-service
CBSNews.com did some digging and has uncovered what appears to be a systemic problem with AT&T and DirecTV customer service.
According to CBS, one customer they spoke with signed up for a bundle of Internet and TV with AT&T and its newly acquired satellite service DirecTV in July 2016. Collectively, the two services were supposed to cost around $100 a month.
But the customer’s first bill was nearly twice as much and AT&T has been no help in fixing the problem. The customer continues to pay well above what he agreed to and its now 10 months later!
That’s just one example CBS cites of an alleged pattern in which AT&T and DirecTV do not honor their own promotions. In fact, the news network found thousands of similar complaints.
That prompted money expert Clark Howard to get in touch with AT&T and DirecTV to get to the bottom of what’s going on. Continu reading